Customer Success Manager, Strategic Accounts (DACH)

Permanent employee, Full-time · Berlin

What you will do

Founded in 2002 and headquartered in Berlin, think-cell has become the leading provider of business document creation software, renowned for our essential PowerPoint plug-in that revolutionizes the creation of charts and other layout functionalities. In 2021, Cinven recognized think-cell’s potential and acquired a majority stake, further solidifying our position in the market.

As a Customer Success Manager (CSM) for Strategic Accounts in the DACH region, you will be pivotal in building and nurturing long-term relationships with some of our most valuable clients. This role will involve driving customer satisfaction, ensuring high product adoption, identifying growth opportunities, and delivering tangible business outcomes. Your efforts will directly contribute to the success and growth of our key accounts, ensuring that our clients achieve maximum value from our solutions.

Your main tasks

Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers within assigned strategic accounts across DACH. Develop a deep understanding of each client’s business goals, challenges, and industry trends, and collaborate with them to create customized success plans that drive product adoption and maximize value realization.
Retention, Up- & Cross-Sell: Proactively monitor customer health and engagement to identify risks and opportunities for improvement. Contribute to high retention rates by ensuring customer satisfaction and value delivery. Identify expansion opportunities and drive strategies for promoting new products, enabling new users, and discovering new user groups within existing accounts.
Reporting & Analytics: Provide regular reports on customer usage, performance metrics, and outcomes. Leverage data to demonstrate the value of our solutions and guide future initiatives. Track and document all customer interactions, progress, and outcomes in CRM systems.
Thought Leadership & Enablement: Educate clients on industry best practices and emerging trends to drive continued growth. Organize and lead workshops, business reviews, and training sessions tailored to customer needs.

You will be great for this position if you have

Experience: 5+ years in customer success, account management, or a related role, with a focus on enterprise or strategic accounts.
Technical Proficiency: Familiarity with SaaS products is preferred, and knowledge of PowerPoint or think-cell is a plus, though not required.
Relationship Building: Proven ability to build trust and credibility with senior executives and cross-functional teams.
Communication: Exceptional written and verbal communication skills in both English and German, with the ability to present complex concepts clearly.

Why think-cell is the right place for you?

With a global presence, we have offices in Berlin, Denver, Boston, London, and Tokyo, and a dedicated team of >150 employees. Our innovative solutions have garnered a broad and loyal customer base of more than 1.2 million business users in 30 thousand companies, including all top 10 global consulting firms, over 90% of DAX 40 companies, and 89 of the top 100 US blue chip enterprises.

Our differentiated and best-in-class proprietary technology thrives in an attractive market with dynamic growth potential, offering a large and expanding total addressable market. We continue to set the standard in business document creation, driven by our commitment to excellence and innovation.

Join our Journey
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.

Apply for this job

Your application!

We appreciate your interest in think-cell Software GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at hr@think-cell.com.